FAQs ABOUT FOXY PRODUCTS

Explore frequently asked questions about FOXY products, covering everything from features, benefits, usage & more tips.

FOXY STOP

Can I purchase FOXY products internationally? 

Currently, FOXY products are primarily available for purchase within Egypt. We are continuously expanding our reach and exploring international distribution options. Please stay tuned for updates on global availability.

Can FOXY products be purchased online and shipped anywhere?

Yes, FOXY products can be conveniently purchased online and shipped directly to your doorstep. We offer nationwide shipping within Egypt with estimated delivery times as follows:  

  • Cairo, Giza, and Alexandria: 2-5 business days
  • Lower Egypt Governorates: 3-5 business days
  • Upper Egypt Governorates: 3-7 business days
  • Border Governorates: 4-10 business days

    Please note that these are estimated delivery times and may be subjected to slight variations.

What payment methods do you accept?

We offer convenient payment options tailored to your preferences:

  • Cash on Delivery
  • Credit/Debit Cards
  • Vodafone Cash
  • Instapay

Does FOXY have an authorized agent in Egypt and a warranty on its products?

Yes , BRANDERA is the officially authorized agent for FOXY products in Egypt. Enjoy peace of mind with our comprehensive 365-day warranty on all FOXY purchases, protecting you against any manufacturing defects.

Are FOXY products licensed by the Egyptian Ministry of Health?

Yes, all FOXY products have obtained the necessary licenses and permits for sale and distribution within Egypt, as mandated by the Egyptian Ministry of Health.

Are FOXY products available for sale in pharmacies?

Yes, FOXY products are available for purchase at major pharmacies in Cairo and Giza. We are working towards expanding our distribution network to pharmacies all over Egypt. Additionally, you can conveniently order FOXY  products online through our official platforms: Facebook, Instagram, TikTok, and our website.

Are FOXY products returnable?

FOXY products are non-returnable to maintain the highest hygiene standards and to protect the health of our customers. We understand this may limit flexibility but prioritize your safety and satisfaction. However, we offer a 365-day warranty against any manufacturing defects.

What is the country of origin of FOXY products?

FOXY products are a result of European innovation and technology. Our research and development teams are based in the European Union, where we meticulously design and develop our products. While the final manufacturing process takes place in China, we adhere to stringent quality control standards to ensure the highest product quality

What is the correct way to use the FOXY Eraser for hair removal?

  1. Spray lukewarm water on the skin and the eraser surface (or use it during a shower). Note that sometimes results are better when used on dry skin, so we recommend trying it on both wet and dry skin to choose what suits your skin best.
  2. Start massaging the skin in a light circular motion against the direction of hair growth.
  3. Rinse the body with cold water after hair removal.
  4. Massage the skin with FOXY's special moisturizer after using the eraser.

How to Clean Your FOXY Eraser?

For optimal performance and hygiene, follow these simple steps to clean your Foxy Eraser:

  • Rinse thoroughly: After each use, rinse the eraser under warm running water to remove any residue.
  • Air dry: Allow the eraser to air dry completely before storing.
  • Safekeeping: Store your Foxy Eraser in a dry, cool place.

What is the difference between original FOXY products and counterfeit products?

Key differences between original and counterfeit Foxy products:

  • Quality and materials: Original Foxy products are crafted with premium materials and advanced technology for optimal performance and durability.
  • Nano Crystal Technology: Only genuine Foxy products utilize the patented Nano Crystal Technology, ensuring effective hair removal and skin benefits.
  • Safety and efficacy: Counterfeit products may pose risks to your skin due to the use of subpar materials and manufacturing processes.  
  • Certifications and licenses: Original Foxy products comply with all necessary regulations and hold relevant certifications.
  • Packaging and security: Genuine Foxy products feature unique packaging and security seals to prevent counterfeiting.
  • Product performance: Counterfeit products often fail to deliver the same results as original Foxy products.

How can I ensure that the eraser I purchased from the pharmacy or online is an original FOXY eraser and not counterfeit?

There are many distinctive features in FOXY products for 2024 that make it easy for any buyer to confirm that it is an original product before purchase, such as:

  • Golden Print: The famous FOXY logo on the outer box is designed in a way that cannot be imitated.
  • QR Code Verification Center: You can scan the QR code on the side of the box, which will direct you to the FOXY Authentication Center to confirm if the product you have is original.
  • Hologram Sticker: All boxes are securely sealed with a sticker with the FOXY logo using hologram sticker sealing technology.
  • Watermark: Inside the box, there is a black pouch with the FOXY logo designed with a watermark that is impossible to counterfeit.

Eraser Colors and FOXY Logo on the Surface: FOXY 2024 models come in matte colors only (black, fuchsia, purple, beige, pink), and each eraser has the FOXY logo on its surface that cannot be removed. Most counterfeit products have glossy colors and do not have the original FOXY logo.

How can I ensure that the FOXY eraser I purchased has not been used by someone else before?

FOXY products are personal care products, and they are not used for the first time except by the person who bought them. To ensure that the product you have has not been used before, you can check the integrity of the sticker sealing the box, which contains the FOXY logo with a hologram. If the box has been opened before, the hologram will disappear, and the word "VOID" will appear instead, confirming that the product has been opened before.

Can someone else (e.g., my sister) share the same eraser with me?

All personal care products like toothbrushes and all FOXY hair removal products are for personal use only and cannot be used by more than one person to avoid transmitting any infections, fungi, or microbes on the skin surface from one person to another.

Are there any restrictions or side effects of using the FOXY eraser?

Since the FOXY eraser does not contain any chemicals and only relies on Nano Crystal Technology for hair removal without any additional components, it has no side effects and no restrictions on its use. It can be used safely by women, men, during pregnancy and breastfeeding, and by children from the age of 8 years.

What is the lifespan of the original FOXY eraser?

The original FOXY eraser works efficiently for a full five years, provided that the Nano Crystal surface is protected from scratches or breaks. It is recommended to always keep it in its box to avoid scratches or breaks and to avoid exposing its surface to direct sunlight or chemicals such as alcohol or Betadine.

What are the advantages of FOXY lotion compared to other skin moisturizers?

FOXY lotion is considered the only moisturizer in the market that is specifically developed to be used after hair removal with the FOXY eraser or after using FOXY HEELS for feet. The components of the lotion provide the best results for maintaining skin softness and protecting it from bacteria. The main advantages are:

  • Does not leave an oily effect on the skin like other moisturizers
  • Free from oils
  • Contains two types of hyaluronic acid for deep hydration
  • Contains a high concentration of panthenol
  • Suitable for sensitive areas like underarms, bikini area, face, and upper lip

Where can I buy original FOXY products?

FOXY products can be purchased through the following channels:

  • From pharmacies: All licensed pharmacies in Egypt are official distributors of FOXY products.
  • Through our website: FOXY Official Website
  • Through our online store: Our products are available on e-commerce platforms.

Through authorized distributors: You can contact our customer service to get the details of authorized distributors in your area.

Does FOXY have a return policy for its products?

Yes, FOXY has a return policy that allows you to return the product within 14 days of purchase if it is in its original condition and packaging, unopened, and unused. Please contact our customer service for assistance with returns.

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  • No Chemicals

    Gentle on your skin with no irritation or other side effects.

  • 5 Years Effectiveness

    Made to last with no refills or recharges.

  • Secured payments

    Whatever your preferred payment method, we accept all.

  • Customer service

    Top notch customer service to maximize your satisfaction.