FOXY FAQs
Have questions about FOXY products?
Find answers to common inquiries right here!
FOXY Terms and conditions
Can I purchase FOXY products internationally?
Yes! We’re excited to share that FOXY ships all over Egypt through FOXY Egypt socials and across the Gulf region through FOXY KSA. And stay tuned—soon, we’ll be expanding internationally to bring FOXY to even more destinations!
Please note: Shipping rates and delivery times may vary depending on your location. We recommend checking our shipping information for more details
Can FOXY products be purchased online and shipped anywhere?
Yes, FOXY products can be conveniently purchased online and shipped directly to your doorstep. We offer nationwide shipping within Egypt with estimated delivery times as follows:
- Cairo, Giza, and Alexandria: 2-5 business days
- Lower Egypt Governorates: 3-5 business days
- Upper Egypt Governorates: 3-7 business days
- Border Governorates: 7-10 business days
Please note that these are estimated delivery times and may be subjected to slight variations.
What payment methods do you accept?
We offer convenient payment options tailored to your preferences:
- Cash on Delivery
- Credit/Debit Cards
- Vodafone Cash
- Instapay
Does FOXY have an authorized agent in Egypt and a warranty on its products?
BRANDERA is the official authorized agent for FOXY products in Egypt. Enjoy peace of mind with our commitment to quality and customer satisfaction.
Are FOXY products licensed by the Egyptian Ministry of Health?
Yes, all FOXY products have obtained the necessary licenses and permits for sale and distribution within Egypt, as mandated by the Egyptian Ministry of Health.
Are FOXY products available for sale in pharmacies?
Yes, FOXY products are available for purchase at major pharmacies in Cairo and Giza. We are working towards expanding our distribution network to pharmacies all over Egypt. Additionally, you can conveniently order FOXY products online through our official platforms: Facebook, Instagram, TikTok, and our website.
Where can I buy original FOXY products?
FOXY products can be purchased through the following channels:
- From pharmacies: All licensed pharmacies in Egypt are official distributors of FOXY products.
- Through our website: FOXY Official Website.
- Through our socials: linked at the bottom of our website.
- Through authorized distributors: You can contact our customer service to get the details of authorized distributors in your area.
Does FOXY have a return policy for its products?
Yes, FOXY has a return policy that allows you to return the product within 14 days of purchase if it is in its original condition and packaging, unopened, and unused. Please contact our customer service for assistance with returns.
What is the country of origin of FOXY products?
FOXY products are a result of European innovation and technology. Our research and development teams are based in the European Union, where we meticulously design and develop our products. While the final manufacturing process takes place in China, we adhere to stringent quality control standards to ensure the highest product quality
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BACK TO FAQSIf you have any further questions or require additional assistance, please don't hesitate to contact our customer support team.
You are much welcomed!