FOXY Policies

Yes! We're excited to share that FOXY ships all over Egypt through FOXY Egypt socials and across the Gulf region through FOXY KSA. And stay tuned—soon, we'll be expanding internationally to bring FOXY to even more destinations!

Please note: Shipping rates and delivery times may vary depending on your location. We recommend checking our shipping information for more details.

Yes, FOXY products can be conveniently purchased online and shipped directly to your doorstep. We offer nationwide shipping within Egypt with estimated delivery times as follows:

• Cairo, Giza, and Alexandria: 2-5 business days
• Lower Egypt Governorates: 3-5 business days
• Upper Egypt Governorates: 3-7 business days
• Border Governorates: 7-10 business days

Please note that these are estimated delivery times and may be subjected to slight variations.

We offer convenient payment options tailored to your preferences:

• Cash on Delivery
• Credit/Debit Cards
• Vodafone Cash
• Pay With Instapay

BRANDERA is the official authorized agent for FOXY products in Egypt. Enjoy peace of mind with our commitment to quality and customer satisfaction.

Yes, all FOXY products have obtained the necessary licenses and permits for sale and distribution within Egypt, as mandated by the Egyptian Ministry of Health.

There is no specific time for hair to grow back after use, as it varies from skin to skin, depending on the nature and thickness of the hair, and whether the person suffers from any hormonal imbalance.

The crystals are a product specifically designed for hair removal and are passed over the skin with movements suitable for each area of the body as determined by the user. Therefore, being cautious at the beginning of use is essential until you find what suits you in terms of pressure strength or none at all, as well as the number of passes on each area. We recommend checking the usage instructions here (Qwar usage video).

The warranty is valid within the Arab Republic of Egypt for electrical appliances and anything with a motor and electronic circuits only.

The surface of the crystals is made of glass layers using nanocrystal technology. If not used correctly as mentioned in the instructions, they can cause superficial scratches on the skin due to friction. Therefore, we recommend reading the instructions here carefully and watching the usage video before starting to use the product. We also recommend performing a test on a small area to determine skin sensitivity and the required pressure before use, 24 hours prior.

In consideration of global health and safety regulations, prolonged use of a product for personal skin application may lead to skin and immune diseases. Therefore, the crystals are specifically designed to transform into a smooth surface after a period of use, indicating to the user that it is time to get a new replacement.

Yes, crystals help lighten the skin indirectly. By removing unwanted hair and dead skin, they contribute to giving the skin a fresh and vibrant appearance. With optimal and continuous use, they positively affect skin tone uniformity.

FOXY crystals weaken hair follicles, and over time, with optimal and continuous use, they lead to reduced hair growth.

Crystals are a personal product and not for sharing, just like a toothbrush. We advise against sharing them to avoid exposure to skin or immune diseases.

You can use the crystals every 3 to 4 days in the same area, but not less than that to avoid causing inflammation like any hair removal method. And you can use it daily if the application is on different areas of the body.

Like any hair removal method, irritants should be avoided immediately after use, such as salty water like seawater, and water treated with products like chlorine. It is not recommended to do a Moroccan bath immediately before or after because the crystal removes dead skin. If a Moroccan bath is done immediately or a thick or strong exfoliating sponge is used, it can lead to skin inflammation, redness, and may cause wounds.

Do not use products with added fragrances or any type of skin irritants directly before or after using crystals as a hair removal method to avoid causing inflammation. Therefore, we recommend using them a sufficient time before or after.